Effective Date: July 31, 2026
Welcome to Rayavets Pvt. Ltd. ("Rayavets", "Company", "we", "our", or "us"). These Terms & Conditions ("Terms") govern your access to and use of our website, products, services, and any related features available through our platform.
By accessing or using our website, you agree to be legally bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website or services.
1. Company InformationCompany Name: Rayavets Pvt. Ltd.
Rayavets Pvt. Ltd. is engaged in providing veterinary-related products, pet care products, animal healthcare solutions, and other products and services as made available through the website.
2. EligibilityBy using our website, you confirm that:
You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
You are legally capable of entering into a binding contract under applicable laws.
All information provided by you is accurate and complete.
3. User AccountCertain features may require you to create an account.
You agree to:
Provide accurate information.
Keep your login credentials confidential.
Be responsible for all activities under your account.
Notify us immediately of any unauthorized access.
We reserve the right to suspend or terminate accounts found to be involved in fraudulent or unlawful activities.
4. Products & ServicesRayavets Pvt. Ltd. offers products and services related to pet care, veterinary healthcare, animal nutrition, and other categories available on the website.
All product descriptions, specifications, images, prices, and availability are subject to change without prior notice.
Product images are for illustrative purposes only. Actual products may vary slightly.
5. OrdersAll orders placed through the website are subject to acceptance by Rayavets Pvt. Ltd.
We reserve the right to:
Reject any order.
Cancel suspicious or fraudulent orders.
Limit purchase quantities.
Verify customer information before processing.
Order confirmation does not constitute final acceptance.
6. PricingAll prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices may change without prior notice.
Applicable taxes, shipping charges, and other fees will be displayed during checkout.
7. PaymentWe accept various online payment methods available on the website.
Payments are processed through secure third-party payment gateways.
Rayavets Pvt. Ltd. does not store customers' debit card, credit card, or banking credentials.
8. Shipping & DeliveryShipping timelines are estimates only.
Delivery times may vary due to:
Location
Courier delays
Weather conditions
Government restrictions
Natural disasters
Force majeure events
Rayavets Pvt. Ltd. shall not be liable for delays beyond its reasonable control.
9. Returns & RefundsReturns, replacements, and refunds are governed by our separate Refund & Return Policy.
Certain products, including medicines, vaccines, temperature-sensitive items, or customized products, may not be eligible for return.
10. Veterinary Information DisclaimerAny veterinary information, articles, recommendations, or educational content available on this website is provided solely for general informational purposes.
Such information should not be considered a substitute for professional veterinary diagnosis, treatment, or medical advice.
Customers should always consult a qualified veterinarian before administering medicines, supplements, or treatments to animals.
11. Intellectual PropertyAll content available on the website, including but not limited to:
Logo
Brand name
Graphics
Product descriptions
Images
Videos
Text
Software
Website design
is the exclusive property of Rayavets Pvt. Ltd. or its licensors and is protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
12. Prohibited ActivitiesUsers shall not:
Use the website for unlawful purposes.
Upload malicious software or viruses.
Attempt unauthorized access.
Interfere with website security.
Copy website content.
Engage in fraudulent activities.
Misuse promotions or discounts.
Violation may result in immediate account suspension and legal action.
13. User ContentIf users submit reviews, feedback, comments, or other content, they grant Rayavets Pvt. Ltd. a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display such content for business purposes.
Users must ensure that submitted content does not violate any law or third-party rights.
14. Third-Party LinksThe website may contain links to third-party websites.
Rayavets Pvt. Ltd. is not responsible for the content, privacy practices, or services of such external websites.
15. Limitation of LiabilityTo the maximum extent permitted by law, Rayavets Pvt. Ltd. shall not be liable for any:
Indirect damages
Incidental damages
Consequential damages
Loss of profits
Business interruption
Data loss
Loss arising from misuse of products
Our total liability shall not exceed the amount paid by the customer for the relevant order.
16. IndemnificationYou agree to indemnify and hold harmless Rayavets Pvt. Ltd., its directors, employees, officers, affiliates, and partners against any claims, damages, liabilities, losses, or expenses arising from your misuse of the website or violation of these Terms.
17. PrivacyYour use of the website is also governed by our Privacy Policy.
By using the website, you consent to the collection and processing of your information as described therein.
18. Force MajeureRayavets Pvt. Ltd. shall not be liable for failure or delay in performing obligations due to events beyond reasonable control, including but not limited to natural disasters, pandemics, strikes, government actions, internet failures, or transportation disruptions.
19. Suspension or TerminationWe reserve the right to suspend or terminate access to the website without prior notice if users violate these Terms or applicable laws.
20. Governing Law & JurisdictionThese Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts where Rayavets Pvt. Ltd. has its registered office.
21. Changes to TermsRayavets Pvt. Ltd. reserves the right to modify these Terms & Conditions at any time.
Updated versions will be published on the website with a revised Effective Date.
Continued use of the website constitutes acceptance of the revised Terms.
22. Contact UsFor any questions regarding these Terms & Conditions, please contact us through the contact details provided on our official website.
By accessing or using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.