Privacy Policy

Effective Date: July 31, 2026

Rayavets Pvt. Ltd. ("Rayavets", "Company", "we", "our", or "us") is committed to protecting the privacy and personal information of our customers, website visitors, and users. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use our website and services.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

When you place an order, create an account, contact us, or subscribe to our services, we may collect:

Full Name
Email Address
Mobile Number
Shipping Address
Billing Address
Company Name (if applicable)
GST Number (if applicable)

B. Order Information

Products Purchased
Order History
Payment Status
Delivery Information
Transaction Details

C. Technical Information

When you visit our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Time Zone
Pages Visited
Referral Source
Date and Time of Access

D. Cookies & Tracking Technologies

We use cookies and similar technologies to improve website performance, remember your preferences, analyze website traffic, and enhance your shopping experience.

2. How We Use Your Information

We use your information to:

Process and fulfill orders.
Deliver products and services.
Verify customer identity.
Process payments.
Respond to inquiries and customer support requests.
Send order confirmations and shipping updates.
Improve our website and services.
Personalize your experience.
Prevent fraud and unauthorized transactions.
Comply with legal obligations.
Send promotional communications (only where permitted by law or with your consent).

3. Payment Information

Payments are processed through secure third-party payment gateways.

Rayavets Pvt. Ltd. does not store your debit card, credit card, UPI PIN, CVV, internet banking passwords, or other sensitive payment credentials on its servers.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

However, we may share your information with:

Courier and logistics partners for order delivery.
Payment gateway providers for payment processing.
IT service providers for website hosting and maintenance.
Government or regulatory authorities where required by applicable law.
Professional advisors, auditors, or legal consultants when necessary.

All such parties are expected to maintain the confidentiality and security of your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

6. Cookies Policy

Our website uses cookies to:

Keep you logged into your account.
Remember your preferences.
Improve website functionality.
Analyze visitor behavior.
Measure website performance.

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Marketing Communications

With your consent or where otherwise permitted by law, we may send:

Promotional emails
SMS notifications
WhatsApp updates
Product launches
Offers and discounts
Newsletters

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us.

8. Data Retention

We retain your personal information only for as long as necessary to:

Complete your transactions.
Provide customer support.
Meet legal, accounting, tax, or regulatory requirements.
Resolve disputes.
Enforce our agreements.

When information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

9. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services such as payment gateways, analytics providers, or social media platforms.

We are not responsible for the privacy practices, policies, or content of such third-party websites or services. Users are encouraged to review their respective privacy policies.

10. Children's Privacy

Our website and services are not intended for children under the age of 18.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Your Rights

Subject to applicable law, you may have the right to:

Access your personal information.
Correct inaccurate or incomplete information.
Update your account details.
Request deletion of your personal data, where legally permissible.
Withdraw consent for marketing communications.
Raise concerns regarding the handling of your personal information.

Requests may be submitted through the contact details available on our website.

12. Legal Compliance

We may disclose your personal information if required to:

Comply with applicable laws or regulations.
Respond to lawful requests from government authorities.
Protect the rights, property, or safety of Rayavets Pvt. Ltd., its customers, employees, or the public.
Prevent fraud, cybercrime, or other illegal activities.

13. Changes to This Privacy Policy

Rayavets Pvt. Ltd. reserves the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page along with the revised Effective Date. Continued use of the website after such changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the contact details provided on our official website.

By accessing or using the Rayavets Pvt. Ltd. website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.